Submit our form to receive an instant no obligation quote



Visit our contact page to get in touch with any enquiries


Terms and Conditions


Effective Date: 1st January 2003

Welcome to Smartpaint. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Definitions

  • Smartpaint: Refers to Coles and Carter Limited T/A Smartpaint.
  • Customer: Refers to the individual or entity that engages Smartpaint for automotive repair services.
  • Services: Refers to car body repair and alloy wheel refurbishment provided by Smartpaint.

2. General Terms

  • By using our services, you agree to be bound by these terms and conditions.
  • Smartpaint reserves the right to amend these terms and conditions at any time. Amendments will be effective immediately upon posting on our website or premises.
  • It is the customer’s responsibility to review the terms and conditions regularly.

3. Estimates and Quotes

  • All estimates and quotes provided by Smartpaint are valid for 30 days from the date issued.
  • Estimates are subject to change if additional work is required beyond the initial assessment.
  • Customers will be informed of any changes in cost before additional work is undertaken.

4. Services

  • Smartpaint provides car body repair and alloy wheel refurbishment services as described at the time of booking.
  • All services are performed by qualified technicians using quality parts and materials.
  • Completion times for services are estimates only and Smartpaint is not liable for delays.

5. Payment

  • Payment in full is required upon completion of services unless otherwise agreed in writing.
  • Smartpaint accepts cash, credit/debit cards, and bank transfers.
  • A deposit may be required for certain services or parts.

6. Warranty and Liability

  • Smartpaint offers a 12-month warranty on all repair work performed, subject to normal use.
  • The warranty does not cover damage caused by accidents, misuse, or unauthorised repairs.
  • Smartpaint’s liability is limited to the cost of the repair services provided. We are not liable for any indirect or consequential losses.

7. Customer Responsibilities

  • Customers must provide accurate information regarding their vehicle and the services required.
  • Customers must remove all personal belongings from their vehicle before services commence. Smartpaint is not responsible for loss or damage to personal items left in the vehicle.
  • Customers must inform Smartpaint of any pre-existing damage or issues with their vehicle.

8. Collection of Vehicles

  • Customers must collect their vehicle within 3 business days of being notified of completion unless otherwise agreed.
  • Vehicles not collected within this timeframe may incur storage charges.

9. Data Protection

  • Smartpaint collects and uses personal data in accordance with applicable data protection laws.
  • Customers’ personal information is used solely for the purpose of providing services and communicating with the customer.

10. Dispute Resolution

  • Any disputes arising from these terms and conditions or the services provided will be resolved amicably through negotiation.
  • If a resolution cannot be reached, the dispute will be referred to a mutually agreed-upon independent mediator.

11. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. 
  • Any legal action or proceeding arising out of or relating to these terms and conditions shall be brought exclusively in the courts of the United Kingdom. 

12. Deposit and Cancellation Policy

To secure your appointment with Smartpaint, a non-refundable deposit equivalent to 30% of the total service cost is required at the time of booking. This deposit ensures that your appointment is reserved exclusively for you and helps us maintain our schedule effectively.

Terms of the Deposit:

  1. Non-Refundable Deposit: The 30% deposit paid at the time of booking is non-refundable under all circumstances, except as outlined below.
  2. Cancellation Policy:
    • If you need to cancel your appointment, you must notify us at least 48 working hours prior to your scheduled appointment date and time.
    • Cancellations made within this 48-hour window will qualify for a full refund of the deposit.
    • Cancellations made less than 48 working hours before the appointment will result in the forfeiture of the deposit.

Working Hours Definition:

  • Working hours are defined as Monday to Friday, 8:30 AM to 5:00 PM.
  • Weekends and public holidays are not considered working hours for the purposes of this policy.


  • If you need to reschedule your appointment, please contact us at least 48 working hours in advance to avoid forfeiture of your deposit.
  • Rescheduling requests made within 48 working hours of the appointment may still result in the forfeiture of the deposit, unless otherwise agreed upon at our discretion.

By proceeding with the booking and paying the deposit, you agree to these terms and conditions. If you have any questions or need further clarification, please contact us before making your booking.

Contact Information:

For cancellations or rescheduling, please contact us at:


Email: fix@smart-paint.co.uk

Phone: 01903 766889

Thank you for your understanding and cooperation.

Unit 25, Winston Bus. Centre
43 Chartwell Rd BN15 8TU